FAQs

Our sophisticated allergen blocking system recognises the 13 major allergens. Once you have selected which allergens apply, the system will prevent any unsafe meals from being ordered for your child. If you have any concerns about any allergens or specific dietary requirements, please contact our Customer Care team on 01942 707709 or email customercare@dolce.co.uk

There are a range of payment options available. Either choose to sign up to Direct Debit or pay by credit/debit card online via your account or over the telephone with our Customer Care team available Monday to Friday 8.00am to 5.00pm. Please note there is a minimum payment of £10 required when paying over the telephone.

You can easily set up a Direct Debit online via your School Grid account. Simply login and head to ‘account’ – ‘direct debit’ and enter the details required. Payments will be taken on your selected payment date and you will receive a full statement two weeks before stating the total amount due along with a list of the meals your child has taken.

No, you will only ever be charged for meals your child has eaten.

Unfortunately we cannot accept childcare vouchers as payment for school meals.

We do not offer the option to pre order sides and desserts, each child will get a choice of sides and desserts at lunchtime. Our system will inform the cook of any options a child cannot have based on allergens.

When pre ordering your dishes, on the order meals page of School Grid, there is a tab which says [full menu]. This is where you will find a full list of all items on service each day, here you will also be able to view all nutritional content.

If your child is in Reception / KS1 then you are entitled to Universal Free School meals. This will automatically be set up on your account as free, all the other features can be used as normal.

If your child is in Nursery / KS2, you may still be entitled to Free School Meals, please contact your local authority, to find out if you are eligible